1. Featured Job Post (€29 one-time)

You can request a full refund within 7 calendar days of purchase if no candidates have viewed your listing. This means the listing was published but received zero impressions on arrowlancer.com/jobs and was not opened in any candidate alert email.

After the 7-day window, or once your listing has been viewed by at least one candidate, the service is considered delivered and the fee is non-refundable.

If your listing was rejected by our content review team for policy violations (e.g. discriminatory language, unverified visa-sponsorship claims), you receive an automatic full refund regardless of timing.

2. Subscription products (Premium Alerts, Talent Search)

Subscriptions can be cancelled at any time from your account settings. Cancellation takes effect at the end of the current billing period — you keep access until then.

We do not provide pro-rated refunds for partial billing periods. If you forget to cancel before a renewal and request a refund within 3 days of the renewal charge, we will refund that charge as a one-time courtesy.

Annual plans (when available) can be refunded within 14 days of the original purchase if the platform has been used for fewer than 5 sessions.

3. How to request a refund

Email us at support@arrowlancer.com with:

  • Order ID or registered account email
  • Reason for the refund (helps us improve the service)

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method via our payment processor and typically appear within 5–10 business days.

4. Disputes and chargebacks

If you believe a charge was made in error, please contact us first before initiating a chargeback with your bank — we can usually resolve the issue within 24 hours. Chargebacks raised before contacting us may delay future service.

5. Changes to this policy

We may update this policy as the platform evolves. Any changes apply only to purchases made after the update — orders placed before the change keep the policy in effect at the time of purchase. Material changes will be announced by email to affected customers.

6. Contact

Questions about this policy? Reach us at support@arrowlancer.com or via the contact page. See also our Terms of Service and Privacy Policy.